I know a website can is reliable when it can provide me with genuine service. No catch, just pure customer satisfaction. Lazada Philippines is one of my favorites. It contains a variety of products that cover the basics I usually buy like accessories, home furniture, books and toys for my son. But what really hooked me to try them out is the perks and benefits that come along with each of my transactions. Some websites just offer purely selling service. The customer just gets a picture and brief description of the items being sold that gets delivered a few days after. The services are basic and simple but not at all unique in any way. Lazada Philippines however knows how hook its customers. They have more than the standard requirements of online shops. They throw promos daily and provide customer care and rights as well. You can always count on their wide selection and the kind of service that goes along with it each time.
They have two methods of payment – Cash on Delivery and Credit Card. Customers can choose either and even get their orders delivered with no charge for a minimum purchase of P1,000. Each item also comes with a two-year warranty from the respective manufacture. If that isn’t enough to get you interested, customers are also given a maximum number of days of 7 for them to return items with defects. Violent reactions, questions or suggestions are welcomed by the customer service available every day of the week.
I have had three successful transactions from Lazada. I bought a 32 gig iPod Touch 5th Generation in color pink, three books entitled, “Why We Broke Up” by Daniel Handler, Nina Garcia’s “Look Book” and John Greeen’s “An Abundance of Katherinines” and a Fujifilm Instax Mini 7S. All arrived within a span of a week with the majority bought from a promo. The Fujifilm camera was the very first item I purchased from the said site. It’s normally sold for P3,000 and above in places like The Collective. But by chance, I saw Lazada’s ad and got it a discounted price. The iPod Touch was roughly a little above 10% off when I got it if I remember correctly. I bought the three books during the time they held a Monday Madness promo and they allowed 10% discount on top of all items available for all MasterCard credit card users. Normally, the promo would apply on either selected items only or with a minimum worth of purchase. LBC Express and 2GO Inc provide the delivery services. My very first purchase, which was the Fujifilm camera, was sent through LBC, the other two by 2GO. Both companies had very polite deliverymen in case you want to know what delivery service provider was better.
It would be nice to have more websites launched in the years to come that will offer more services that customers can indulge in. Since online shopping or selling has become such a huge hit now, I guess it’s fair to request for more well rounded sites so the whole experience of buying from the internet can become a lot more exciting.